Withdrawal information

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of conclusion of the contract or — for goods — from the day on which you or a third party named by you, who is not the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us (Updruck - 3D Manufacturing & Design OG, Buchnerplatz 1, 4020 Linz, Austria, email: office@updruck.com) of your decision to withdraw from this contract by means of a clear statement (e.g. by email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

For goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Under statutory provisions the right of withdrawal does not exist or expires early in particular:

• for contracts for the supply of goods made to the consumer’s specifications or clearly personalised;
• for service contracts, if the trader has fully performed the service and began performance only after the consumer gave express prior consent and acknowledged that they would lose the right of withdrawal upon full performance;
• for contracts for the supply of digital content not supplied on a tangible medium, if performance has begun with the consumer’s express prior consent and acknowledgement of loss of the right of withdrawal.

For already consumed generation credits or fully performed digital generation services, the right of withdrawal may therefore lapse if the statutory requirements are met and the required consents/acknowledgements were obtained. Individually manufactured 3D prints may be excluded from the right of withdrawal.

(Complete and return this form only if you wish to withdraw from the contract.)

Our Terms and Privacy Policy apply in addition.